Effective Date: Sept. 25, 2025

At Canaxy Water, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us through our website and in the course of doing business. By using our website or engaging with Canaxy, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and business information in the following ways:

Information You Provide Voluntarily:

  • Name, email address, phone number, and job title
  • Company name, shipping address, and billing information
  • Product inquiries, quote requests, and order forms

Information We Collect Automatically:

  • IP address, browser type, device type, and site usage behavior
  • Cookies and similar technologies for analytics and session management

Third-Party Sources:

  • Public databases
  • Industry platforms (e.g., QuimiNet, Ecovadis)
  • Regulatory compliance platforms (e.g., DEA, ISO)

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotes
  • Process orders and ship products
  • Facilitate customs and export documentation
  • Improve our website and services
  • Comply with legal, safety, and regulatory obligations
  • Send you relevant marketing communications (with your consent)

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted third parties for the following purposes:

  • Shipping and logistics providers
  • Payment processors (e.g., Stripe)
  • Regulatory authorities when required
  • Internal service providers (e.g., CRM, email marketing platforms)

All third parties are required to maintain confidentiality and process data in accordance with this Privacy Policy.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including regulatory and legal requirements. After this period, data is securely deleted or anonymized.

5. Cookies & Tracking Technologies

We use cookies and other tracking tools to:

  • Maintain session activity
  • Analyze site traffic
  • Improve the user experience

You can control cookie preferences in your browser settings.

6. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Correct or delete your data
  • Withdraw consent for marketing communications
  • Request that we restrict or stop processing your data

To exercise these rights, email us at info@canaxy.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Access restrictions to personal data
  • Regular data backups and security audits

8. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for these transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before submitting personal data.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this policy, please contact us at:

Canaxy USA, Inc.
3104 Creekside Village Drive,
Suite 507,
Kennesaw, GA 31044

Email: info@canaxy.com
Phone: +1 (678) 737-7323

Thank you for trusting Canaxy Water. We are committed to safeguarding your privacy and protecting your data with integrity.